Collections & Bankruptcy Conference
Topics & Objectives

Please note that the Topics/Objectives listed below are subject to change.

Day One: Collections

8:30 – 9:00 a.m. Registration

9:00 – 10:15 a.m. Collections Foundations Review

• Gain tools to modify your credit union’s credit and collections policies
• Identify and understand causes for delinquency
• Evaluate and modify the steps to a collections call

10:30 a.m. - Noon Fraud and How it Relates to Collections

• Recognize current schemes and scams perpetrated on credit unions
• Discover why credit unions are "soft targets" for fraud
• Establish the needed procedures and policies that should be implemented to prevent fraud losses

Noon – 1:00 pm Lunch

1:00 – 2:30 p.m. Debt Purchase Programs

• Understand the evolution of the debt sale industry
• Establish the pros and cons of selling your charged-off accounts
• Discuss drafting and understanding the contractual requirements

2:45 – 4:00 p.m. Best Practices Roundtable Discussions

• Review the collections tools your peers are using in their collections departments
• Discuss the current challenges that exist in collections practices

Day Two: Bankruptcy

8:30 – 9:00 a.m. Registration

9:00 a.m. – Noon Bankruptcy Trends
• Identify the early warning signs of bankruptcy
• Strengthen the credit union’s position if a bankruptcy is unavoidable
• Understand the difference between Chapters 7 and 13
• Discover the recent trends in bankruptcy

Noon – 1:00 p.m. Lunch

1:00 – 4:00 p.m. Update on the Bankruptcy Reform Act

• Understand the new elements of Chapter 7: abuse, means testing, and state median income levels
• Examine the reaffirmation requirements, required disclosures, court approvals, and the credit union exception
• Learn about the elimination of the debtor’s option to retain collateral without redeeming or reaffirming
• Review new developments in the areas of credit card debt, student loans, and exempt property
• Master the new rules eliminating the devastating "strip-down" of many secured claims

For more program content information or to request a brochure call 800-356-9655, ext. 4882, or email abollman@cuna.coop. For registration questions, call 800-356-9655, ext.4400 or e-mail reginfo@cuna.coop.