2010 Seminars

Collections and Bankruptcy Update

April 13, 2010
Greensboro, NC
9:00 a.m. – 4:00 p.m. Local Time
Tuition: $229
Registration is $229 per attendee or $199 each for multiple attendees from the same credit union. To receive the multiple attendee discount, all registrations must be processed in the same order.

Small CU Discounts: CUs under $10 million in assets receive a 25% discount by entering promotion code 0925CU on the “Complete Checkout” page. Only one discount applies.

 
SEMINAR OVERVIEW

Bankruptcy filings have increased nearly 20% this past year and many collection efforts across the industry have been fruitless. The credit union industry has never seen a more challenging environment and these challenges dramatically affect your members. The time for change is now!

This session will give you the latest collections and bankruptcy updates and will demonstrate how these changes directly affect your credit union. Discover how to weave member service strategies into your collection efforts to maximize results.

PLUS, to make sure your training has a continuous impact, you’ll receive a complimentary registration to a follow-up audio conference on crucial collection and bankruptcy issues.

Due to the current environment, topics may be added or changed slightly to ensure participants receive the most current information.

Schedule
8:30 – 9:00 a.m. Registration
9:00 a.m. – 4:00 p.m. Session
Noon – 1:00 p.m. Lunch


TOPICS & OBJECTIVES

Collections Update

This interactive workshop will be an operationally-focused session that builds on practical experience and gives you creative tools for assisting your members in financial need. These objectives will help you build a more effective collections process within your credit union. Topics include:

  • Privacy concerns
  • Methods for the proper modification of mortgages
  • Collections and the financial health of the credit union
  • Getting the process started – from federal law to departmental procedures
  • The importance of loan documents
  • Determining collection priorities
  • Basics of the collection phone call
  • Overcoming typical member objections to payment
  • Credit union secret weapons of collections
    • Set off
    • Cross-collateral clause
    • Denial of services
  • Repossession and foreclosure issues
  • Focus on real estate collections issues
  • Real estate loan workout options
  • Early identification of economically troubled members
  • Skip tracing resources and tips
  • Third party collections

Bankruptcy Update

This session will examine the current state of consumer bankruptcy and how it continues to impact credit unions. This session will also focus on bankruptcy recovery and loss reduction programs. You’ll receive the most up-to-date content based on the rapidly changing legislative agenda.

Operational Issues in Bankruptcy

  • Intended purposes of the bankruptcy reforms
  • Mandatory credit counseling
  • Reaffirmation process and challenges
  • Limitations on cram down of automobile loans
  • Debtor’s statement of intent and the ride through problem
  • Homestead exemption limitations
  • Reduction in credit card fraud presumption period and amounts
  • Elimination of Chapter 13’s "super discharge"

Bankruptcy Recovery and Fraud Control

  • Leveraging the credit union relationship to reduce losses
  • The right to set off
  • Achieving relief from the automatic stay
  • Member potential loss profiling
  • Rights under the cross-collateral clause
  • Fraud and preference actions
  • Internal bankruptcy training
  • Effective policies and procedures

Regulatory Compliance Traps in the New Bankruptcy Order

  • Fair Credit Reporting Act and FACT Act violations
  • Automatic stay violations
  • Denial of member services
  • Post discharge injunction
  • Update on state specific bankruptcy laws including important deadlines

For more program content information or to request a brochure call 800-356-9655, ext. 4882, or email abollman@cuna.coop. For registration questions, call 800-356-9655, ext.4400 or e-mail reginfo@cuna.coop.

 

Affiliation with CUNA/League is required for attendance.
LOCATION
NORTH CAROLINA CREDIT UNION LEAGUE
4160 Piedmont Pkwy.
Greensboro, NC 27410-8109
Phone: (800) 822-8859
Fax: (336) 299-7845
Click here for driving directions.

LODGING DETAIL
Here are nearby options for lodging. For special rates, mention CUNA.

Ashford Suites
3901 Sedgebrook Street
High Point, NC 27265
Phone: 877-502-9522
Room rate: $99

Residence Inn by Marriott Greensboro Airport
7616 Thorndike Road
Greensboro, NC 27409
Phone: 336-632-4666
Room rate: $99

 
INSTRUCTORS
Christy Curtis Jones
Christy Curtis Jones is an attorney with Sherpy & Jones. She concentrates her practice in the areas of creditor/debtor rights, bankruptcy, collections, and foreclosure. In addition to her credit union training activities, she has served as an adjunct professor at the University of South Carolina School of Law.


ADDITIONAL COLLECTIONS AND BANKRUPTCY TRAINING
Convenient self-study collections and bankruptcy courses are available at your convenience. Online courses start at $35! Print options also available. Topics include:


  • Bankruptcy and Court Proceedings

  • Successful Collections: Balancing Member Service and Credit Union Interests

  • Applying Collection Practices


CANCELLATIONS
Cancellations received in writing (via fax 608-231-4327) before the end of business on April 6, 2010 are eligible for a refund of the amount paid minus a $50 administrative fee. No refunds will be granted for cancellation requests received after April 6, 2010. Substitutions are accepted anytime prior to the start of the program at no additional cost. Simply fax event and contact information, listing the new participant and who they will be replacing. Cancellation fees do not apply for free or complimentary programs.