Training & Education

Home | Event Calendar | Webinars | Audio | Chapter/Legislative Events
Self-Study | Books & Videos | Planner

ABOUT THIS WEBINAR
To meet today's competitive lending demands, you need to have an eye on the current economy and have a vision for your credit union's success. Ensure your credit union is ready to tackle 2010 by attending this webinar. You will learn the key skills for successful member interactions and the importance of asking the right questions and listening for opportunities. With these skills, you will gain a strong foundation that helps you build long-term lending relationships.

This event is in conjunction with the CUNA Lending Council.

TOPICS & OBJECTIVES

Sales & Service Success

Through this webinar, you will:

• Explain what outstanding member service means to your credit union
• Understand the key skills for successful member interactions
• Plan for successful member interactions
• Describe your role in providing outstanding member service
• Understand the importance of asking the right questions and listening for opportunities
• Determine the benefits that best meet member needs
• Learn how to close a basic sale

WHO SHOULD ATTEND
This webinar is beneficial for lending staff or anyone at your credit union that would like to learn key consumer lending skills.

For more program content information, call 800-356-9655, ext. 4249, or e-mail training@cuna.coop. For registration questions, call 800-356-9655, ext. 4400, or e-mail reginfo@cuna.coop.

 

INSTRUCTORS
Angela Prestil
Angela is director of sales culture development for the Creating Member Loyalty™ System of Training at the Credit Union National Association (CUNA). Her responsibilities include ensuring the successful implementation of the Creating Member Loyalty™ program for more than 200 credit unions nationwide, as well as managing the development and design of the Creating Member Loyalty™ System of Training.

Angela brings more than 20 years of experience developing and delivering educational programs and products to CUNA. Her expertise lies in marketing, sales, innovation, and train-the-trainer programs and products, as well as in customer relationship development. She joined CUNA in February of 2000. Since coming to CUNA, Angela has conducted training around the country at League meetings, CUNA schools, and CUNA webinars.



WEBINAR OVERVIEW
Just like in face-to-face classes, CUNA Webinars allow you to see and hear a presentation, ask questions of the instructor, and refer to handouts. You need only a speakerphone and computer with Internet connection. With a computer projection screen, it's easy to provide this training to a whole roomful of staff!

When you register for an event, the connection information will be e-mailed to you 24-48 hours before the event. If you are registering for an event the day it is being held, please call 800-356-9655, ext. 4249 or e-mail training@cuna.coop for assistance.

Did you know...in addition to attending this event live, your tuition includes six months of unlimited access to the archived (recorded) event within 48 hours of the live event for your entire credit union. See the archived events available to you and your credit union.

CUNA Webinars use Adobe Connect to provide an interactive and convenient online learning environment. Whether you are a first time Adobe Connect user, or simply need a refresher, take a short tour. You'll learn how to effectively interact with the presenter and your peers during live webinars.

CANCELLATIONS
Cancellations received in writing (via fax 608-231-4327) before the end of business on August 11, 2010 are eligible for a refund of the amount paid minus a $50 administrative fee. No refunds will be granted for cancellation requests received after August 11, 2010. Substitutions are accepted anytime prior to the start of the program at no additional cost. Simply fax event and contact information, listing the new participant and who they will be replacing. Cancellation fees do not apply for free or complimentary programs.