Developing Outstanding Member Service
For additional training register for the CUNA Succeeding in Member Sales eSchool which starts May 5, 2010.
Attend this webinar live on May 5, 2010
Access this archived webinar
please read Archive Webinar Overview below before accessing
Access available May 5–November 5, 2010
Tuition: $219 for the archive webinar
(live webinar not included)
ABOUT THIS ARCHIVE WEBINARLearn how to fulfill the needs of your members, increase exposure to your credit union's products and services, and develop a successful sales culture. The information that you receive through this program will help you and your credit union get organized, plan for successful member interactions, and become outstanding at member service.
TOPICS & OBJECTIVES
Developing Outstanding Member Service
- Get organized and learn time management skills
- Understand the key skills for successful member interactions
- Plan for successful member interactions in person or on the phone
- Describe and model outstanding member service
WHO SHOULD ATTENDThis webinar would be beneficial for anyone at your credit union wanting to learn how to excel in member service.
Affiliation with CUNA/League is required for attendance.
For more program content information, call 800-356-9655, ext. 4249, or e-mail training@cuna.coop. For registration questions, call 800-356-9655, ext. 4400, or e-mail reginfo@cuna.coop.
INSTRUCTORS
Angela Prestil
Angela is director of sales culture development for the Creating Member Loyalty™ System of Training at the Credit Union National Association (CUNA). Her responsibilities include ensuring the successful implementation of the Creating Member Loyalty™ program for more than 200 credit unions nationwide, as well as managing the development and design of the Creating Member Loyalty™ System of Training.
Angela brings more than 20 years of experience developing and delivering educational programs and products to CUNA. Her expertise lies in marketing, sales, innovation, and train-the-trainer programs and products, as well as in customer relationship development. She joined CUNA in February of 2000. Since coming to CUNA, Angela has conducted training around the country at League meetings, CUNA schools, and CUNA webinars.
ARCHIVE WEBINAR OVERVIEWArchived CUNA Webinars enable staff to pick up new skills and keep up with daily responsibilities. Viewing a archived webinar will enable you to see and hear a presentation, questions of the instructor, and refer to handouts. You need only a computer with an Internet connection and speakers. If you have a computer projection screen, it's easy to provide this training to a whole roomful of staff!
Use our 90- to 120-minute archived webinars as part of a full day of training by gaining knowledge and ideas at the webinar, then spend some time discussing how the new information applies to your credit union.
A single session archived webinar will be made available usually within 48 hours of the live event and a two session archived webinar will be made available within 48 hours of the conclusion of the second session.
By registering for this archived webinar, you will receive unlimited access until the end date listed above. No access to this archived webinar is provided after the end date listed above.
CANCELLATIONS
The last day for cancellations was May 4, 2010. Substitutions are accepted anytime prior to May 5, 2010 at no additional cost. Simply fax event and contact information, listing the new participant and who they will be replacing.
