2010 AUDIO CONFERENCES

Robbery Issues

August 19, 2010
2:00–3:00 p.m. Central Time
(3:00–4:00 p.m. EDT, 1:00–2:00 p.m. MDT, 12:00–1:00 p.m. PDT — Confirm the relative time in your area by visiting www.time.gov)
Tuition: $89 for the live audio conference (includes live and 6 months access to the archive)

Call-in Procedure



Empowered to take action! Every member walking into a branch and every call to your credit union presents an opportunity to deliver exceptional service, while simultaneously offering a circumstance to prevent a robbery. It's all in the attitude with which those interactions are approached that make the difference between a branch that is successful and one that may be targeted by those with ill intent.

Based on the direct investigation of more than 1,000 robberies and fraud investigations, and his detailed analysis of FBI data regarding tens of thousands of robberies and fraud, former FBI agent and bank executive, Jim Rechel, will change your mind about the role of member service and deterring robberies through analysis of the most recent robbery trends and headline events.

Is your security program up to the task? Join us to find out in this fast paced introduction to current robbery trends and prevention strategies.

During this audio, you will:

  • Discuss trends and tips from an analysis of the robberies recently committed
  • Measure the prevention, deterrence, and response protocols of financial institutions
  • Learn more about the details that go beyond the headlines
  • Identify information that will enhance your robbery prevention program
  • Review the components of operation "safecatch"
Thinking about attending the CUNA Security & Fraud Institutes in Tempe, AZ? Attend this audio and get a sneak peek! Hear from Jim Rechel as he discusses information that will also be offered at the CUNA Security & Fraud Expert Certification Institute, October 17-21, 2010.

Who should attend
This audio will provide valuable information for member service representatives, fraud investigators, and operations, security, and frontline staff.


Is a recording available for purchase?
Yes, you can share the information with other staff by ordering a recording of the audio conference (even if you couldn't attend the live call). Archives will be available within 48 hours of the live audio. Click here to register for the archived version.
INSTRUCTORS
Jim Rechel
Jim is president of The Rechel Group, Inc., a risk-consulting firm. Over the last 15 years, he has conducted seminars for more than 1,000 professional organizations. He is a Certified Financial Security Officer and on the board of The Institute for Criminal Justice Education. Previously, Jim was vice president for a financial institution in Cincinnati, where he held positions in retail, lending, and as security director. He was also a special agent with the FBI for three years.


Affiliation with CUNA/League is required for attendance.
How many people from my credit union can call in?
Each registration provides call access for one phone line or person. While the audio conference can be listened to by several people at once (in a conference room, for example), the registered individual is the only person who will receive transcript credit for attending.

CANCELLATIONS
Cancellation and refund requests must be in writing (or faxed to 608-231-4327) and are subject to a $30 service charge for the audio conference if cancelled seven days prior. No refunds will be granted if your cancellation is received seven days or less before the audio begins. Substitutions are accepted anytime before the audio conference starts.